Shipping policy
Shipping
Free shipping
Shipping is free with no minimum order, with a tracking number, to all the countries we deliver to.
Zones and delivery times
| Country | Estimated delivery time |
|---|---|
| Mainland Spain and the Balearic Islands, Germany, Belgium, Denmark, France and the Netherlands | 7 to 15 business days |
| Mainland Portugal, Hungary, Ireland, Italy, Poland and Sweden | 10 to 18 business days |
| Austria, Finland and the Czech Republic | 12 to 22 business days |
| United States, Canada, Chile, Australia and New Zealand | 10 to 20 business days |
| Mexico and Brazil | 15 to 25 business days |
Delivery times are counted from order confirmation and include preparation (1 to 3 business days). We do not count Saturdays, Sundays or public holidays. These are the carrier's estimated times: in peak season they may be a few days longer.
🎄 To have it before Christmas Eve, order before 21 November (before 14 November if you live in Austria, Finland, the Czech Republic, Mexico or Brazil).
Excluded zones
For now we do not deliver to the Canary Islands, Ceuta, Melilla, the Azores or Madeira, or to countries that are not listed in the table. If your address is in one of these zones, the order cannot be completed.
Tracking
As soon as your order leaves the warehouse you will receive an email with the tracking number and the carrier's link. If more days than indicated go by without any update, write to us at info@klave.shop and we will file the claim ourselves.
Taxes and customs
In the European Union, VAT and customs duties are prepaid at origin: the price you see is the final price and you will not have to pay anything on delivery.
Outside the European Union, the destination country may charge import taxes or duties when the parcel is received, according to its regulations. These amounts are not charged by us and are not included in the price.
Incorrect address or failed delivery
Check your address before confirming the order. If a shipment is returned because of an incorrect address or repeated absence at the time of delivery, we will resend it with you paying the new shipping cost, or we will refund the product minus the cost of the shipping already carried out.